Since we are primarily a web-based business, the best and fastest way to reach us is by e-mail. Our dedicated staff will respond promptly.

Many questions can be answered by reviewing our FAQs.

Customer Service
Do you have a question about any of our product lines? Do you need more details about age suitability, size, color, or texture of our products? For questions about any of our products, placing orders, the website, or just about anything else, contact us at:
customerservice@cuddlebugfactory.com

Order Status
Log into your account to view your order history. For other questions regarding the status of your order, contact us at:
orders@cuddlebugfactory.com

Returns
The Cuddle Bug Toy Factory values your business and we want you to be completely satisfied with your purchase. Please see our Return Policy for more information. To initiate your return authorization, contact us using the form below. Please include your order number. For questions about the status of your return or exchange or to see if the item you want in exchange is in stock, contact us at:
returns@cuddlebugfactory.com

Feedback
For general feedback, ideas about new product lines, or custom gift-giving services you would like to see us offer, send us your comments and help us make Cuddle Bug Toy Factory even better.
feedback@cuddlebugfactory.com

Or call us at 732-605-9201 to leave a message. Please leave your name, phone number, and a brief message, and we will return your call within 24 hours.

You can also use the form below.