Your Satisfaction is Guaranteed!
Cuddle Bug Toy Factory values your business and we want you to be completely satisfied with your purchase. If for any reason you are not happy with your purchase, simply return your items within 30 days of the date of purchase for a refund or exchange.* To begin the process, fill out our Return Request Form below.
All requests for refunds or exchanges must be initiated using the form below. You will receive an e-mail notification soon after submitting the online form on the status of your return request. Returns received at our warehouse without an approved return authorization will be shipped back unopened at the customer's expense. Returned items must be in their original condition and include any attached tags, manuals, intact security seals, etc. We reserve the right to refuse refunds for items that are soiled, laundered, or altered in any way. These items also will be returned at the customer's expense.
Did we ship the wrong item or is it defective?
Each order is carefully inspected for quality and accuracy. However, mistakes do happen. If we've inadvertently shipped an incorrect or defective item, please notify us using our return form below and we will immediately ship out your correct order and send a pre-paid return shipping label for you to return the incorrect or defective item. All returned items must be shipped back to us within 2 weeks.
Looking for something different?
We understand it can be tough to buy products online, especially when shopping for soft cuddly toys. That's why we carry only quality brands and we do our best to provide accurate descriptions and detailed photos of every product we sell. If the item is not quite what you expected or if you no longer want it, we will gladly accept a return. Please fill out our return form below to begin the process.
After receiving your returned item, we will refund the full purchase price less any shipping charges. Charges for purchased gifting options (e.g. special wrapping, greeting card, etc.) are also non-refundable. Insurance or delivery confirmation for the return package is highly recommended but at the customer's discretion. We cannot be held responsible for packages that are lost or damaged in the mail.
Some of our items are final sale (e.g. teething rings for babies). This will be clearly indicated in the item description. Unless the item sent is incorrect or defective, returns will not be accepted for these items.
If you have additional questions about our return policy or the status of your return, contact us at:
We want your shopping experience with us to keep you smiling and we'll do our best to make it happen!
* Final sale items excepted
RETURN REQUEST FORM